Terms & Conditions
Please read these terms and conditions ("Agreement") carefully: they govern your use of the website www.FishtailParka.co.uk ("Website") and they apply to any purchases made by you, and any sale made by us, of the items described on this Website. If you do not wish to be bound by this Agreement, you must not use the Website or order any items from us.
In this Agreement, "Fishtail Parka", "we", "our" and "us" means Stonetail Ltd (company number 08930975), whose principal office is at Stonetail Ltd, 1 Manor Gardens, Pontesbury, Shrewsbury, Shropshire, SY5 0RG "User" and "you" means any user of the Website including any User who makes a purchase through the Website (a "Buyer").
2.1 Buyers must be over 18 years old and have full legal capacity.
2.2 We reserve the right to modify this Agreement. The Agreement in force at the time an order is accepted will govern any particular order. In the event that we make any amendment to this Agreement which is materially detrimental to you, we will ensure that the amendment does not become effective for at least one month after the change is made.
2.3 We will keep a record of this Agreement and dates of any changes made and we recommend that you print and keep a copy of this Agreement.
You are able to navigate through the Website without going through the registration process but we require you to complete the on-line registration form to become a registered member before an order can be made through the Website.
4. Placing an order
4.1 To place an order, you should select the required item(s) and add to your basket by clicking on the 'Add to Cart' link. You can review the selected item(s) at any time by clicking on the 'Basket' link. Once you have completed your shopping, please click on the 'Proceed to payment' link.
4.2 You must confirm your delivery address to access the purchase order, which contains a summary of the information related to the item(s) ordered, quantity, price, total and your other details along with the delivery address. It is your responsibility to notify us if any of the information is incorrect. Giving false information may result in the rejection of the order.
4.3 Each order constitutes a separate transaction and we are not able to consolidate separate transactions into a single order or delivery. If you would like to order multiple items for delivery at the same time, you must ensure that all of these appear on the same order before you confirm your order.
4.4 Your placing of an order is an offer by you to purchase an item and is subject to acceptance by us. Orders shall be accepted at our sole discretion but are normally accepted if the item(s) is/are available, the order reflects current pricing, you are based in a country to which we are currently able to sell/deliver and your credit/debit card is authorised for the transaction.
4.5 In the event that an item is out of stock, you will be informed as soon as practically possible once we are made aware by our suppliers. The order relating to the unavailable item will be cancelled and a full refund will be made including any delivery charges. Where your order is for multiple items, the rest of the order will remain valid.
5. Pricing and Payment
5.1 All items are priced in pounds sterling (GBP) and are exclusive of: (i) delivery charges which will be indicated to you during the ordering process and (ii) any customs and import charges applicable to your delivery address.
5.2 We reserve the right to modify our prices at any time but any change in price will be communicated to you prior to delivery of the items.
5.3 Once you have reviewed your order and provided the required personal details, you will be required to click on 'Checkout' to pay by card. Payment by card will be processed through the electronic payment terminal of WorldPay. The WorldPay website is secured by SSL encryption (Secure Socket Layer), signed by Thawte, an accredited certification service provider, to protect the confidential details provided for payment. The User's payment details are transferred directly to the bank, which also operates under the secure SSL encryption.
5.4 In the event that payment cannot be made in accordance with section 5.3, the order will not be processed and will automatically be cancelled. If you have already received any items, you must return those items to us in the same condition that you received them at your own expense. If you fail to do so within 7 days of our cancelling your order, we may arrange for collection of the items at your expense. We reserve the right to charge you for any damage to (or other adverse interference with) any items that are the subject of an order that we cancel in accordance with this section.
6. Acceptance of your order
6.1 Your offer to purchase an item is accepted by us and a contract of sale between us is formed only on the later of: (a) the receipt by us of cleared funds from you in full payment for the item(s) (including any applicable taxes and delivery costs); and (b) our written confirmation of your order (whether by a dispatch confirmation email or otherwise).
6.2 Once the payment has been accepted, the order cannot be amended.
6.3 We will confirm receipt of your order to the email address you provide at the time of registration. It is recommended that you retain the email or print out the confirmation of the order.
7. Delivery, risk and ownership
7.1 All items will be delivered to the address specified in your order. However, there are some countries to which we are unable to deliver, we will contact you and refund any payment if we decide that we cannot deliver to your address / country.
7.2 All items will be delivered to the address specified in your order.
7.3 Following the shipment of the order from us, you will receive an e-mail specifying the tracking number for your parcel which you can use to track the parcel on the website of our designated courier. The parcel will usually be delivered to you within three working days of the e-mail containing the tracking number, but may take up to 30 calendar days.
7.4 All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.
7.5 You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.
8. Failed Delivery
8.1 If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier's warehouse and you will be contacted. We will refund you for the value of the items ordered but not for the delivery charge.
8.2 If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact us at [email protected]. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.
9. Faulty or incorrectly delivered items
9.1 We take care when dispatching orders but we recommend that when you receive your order, you carefully check the item(s) received. Any problem with the order should be notified to us within 7 days of receipt.
9.2 You must return any incorrectly delivered or faulty item(s) to us as soon as possible, and at the latest within 14 days of receipt of the item, and we will refund the cost of you doing so.
9.3 We will provide a full refund including delivery costs for a faulty or missing item or, where requested by you, we can send a replacement item subject to availability.
10. Cancellation and returns policy
10.1 If you purchase items from us then, subject to section 10.3, you have the right to cancel your order within 7 calendar days following receipt of all the items in the order. To do so, please notify us at [email protected] within those 7 calendar days. You will then be entitled to a refund from Fishtail Parka which will be paid as soon as possible, but in any event within 30 days.
10.2 You can also choose to cancel your order prior to receiving the item(s) by contacting us.
10.3 If you cancel your order with us within 7 days of receiving the goods, you must return any items to us immediately, in the same condition in which you received them, at your own cost. If you return any items, we will not be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage.
10.4 If the items were made to your specifications, or are clearly personalised, you will not have the right to cancel your order under section 10.1.
10.5 If you are not happy with your purchase, simply return the item(s), along with a covering note stating your intentions, to us within seven days following receipt of your parcel (except where you are returning it because it is incorrectly delivered, or faulty, in which case see section 9).
10.6 You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item
10.7 Any return carried out (other than for faulty items or items delivered incorrectly by us) will be at your own expense.
10.8 A full refund excluding delivery costs will be processed within seven days of us receiving the returned items.
10.9 We advise you to return items by recorded delivery or by any other means that shows proof of the return.
11. Access to the Website and content
11.1 We are continually reviewing the items available on the Website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.
11.2 We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.
11.3 We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.
11.4 The Website may include links to other websites or material, which are beyond our control. We are not responsible for access to and content on the Internet, or any site other than our Website.
11.5 If we reasonably believe that you have acted inconsistently with this Agreement through your use of the Website, we may take all or any of the following actions: (a) immediate, suspension (temporary) or termination (permanent) withdrawal of your right to use the Website, without notice to you; (b) issue a warning to you; (c) disclose such information to law enforcement authorities as we reasonably feel is necessary; (d) commence legal proceedings against you for reimbursement of all costs resulting from your act; (e) commence further legal action against you; or (f) take any other action we reasonably deem appropriate.
12.1 We will use reasonable skill and care in fulfilling any order for an item placed by you which is accepted by us. We warrant that the items shall meet their specification and shall be free from defects in materials and workmanship at the time of delivery. However, we exclude all other representations, warranties, conditions and terms with regard to the Website and our products whether express or implied by statute, common law or otherwise, to the fullest extent permitted by law.
12.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.
12.3 We shall not be liable to you or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control ("Event"). We will contact you within five days of any relevant Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty days, your order will be deemed to be cancelled and you will receive a full refund.
12.4 We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in section 12.3) or any internet, network or virus problem, or for any loss of profit, revenue, anticipated savings or data (in each case whether direct or indirect), or for any indirect loss.
12.5 Our aggregate liability to you in connection with this Agreement whether in contract, tort (including negligence) or otherwise shall not exceed the value of the items ordered by you.
12.6 Notwithstanding anything else in this Agreement, we accept unlimited liability in respect of death or personal injury caused by our negligence and in respect of any other liability which cannot be excluded by law.
13. Statutory rights
This Agreement does not affect your statutory rights as a consumer. Any items that you purchase from us should be of satisfactory quality and, if they are not, you are entitled to a replacement or refund. For more information about your statutory rights, please visit the Citizens Advice Bureau website at: http://www.adviceguide.org.uk/.
14. E-mail, user name and password
14.1 E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.
14.2 The user name and password you are issued with are personal to you and are not transferable. You are responsible for the use of your user name and password and maintaining their confidentiality. Any breach or suspected breach of security of a user name or password must be notified to us immediately. You will be responsible for all activities that occur under your user name and password and for any payments due for items ordered through the Website by anyone using your user name and password. We have the right to disable your user name and/or password at any time if in our opinion you have failed to comply with this Agreement.
14.3 In the event of a forgotten password you can obtain a new one by clicking on the link 'Forgotten your password'. A new password will be sent to you by e-mail.
14.4 Our aggregate liability to you in connection with this agreement shall not exceed the value of the items ordered by you.
14.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
15 Verification procedure
15.1 In exceptional circumstances, we reserve the right to use a verification procedure to prevent fraudulent use of the Website. If required, you will be requested to send us (by fax or email) a copy of your ID (e.g. passport) as well as proof of your address for the past 3 months. The order will only be dispatched after we have received and verified these documents.
15.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents.
15.3 We reserve the right to define the circumstances in which this additional verification will be required.
16. Prohibited uses
16.1 You may use the Website for lawful purposes only. You have sole responsibility for any content or data which you upload, post, email or otherwise transmit using the Website. You may not use the Website in any way which we reasonably consider to be abusive or inappropriate.
16.2 You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, hack into or otherwise disrupt any part of the Website, or knowingly transmit any data, or send or upload any material that contains viruses or any other harmful programs.
16.3 You must not use the Website to transmit, download, upload, view or otherwise use any material which is defamatory or libellous; obscene, offensive, hateful or inflammatory; contains sexually explicit material; promotes violence; promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringes any copyright, trade mark or other intellectual property right of any person; is threatening, abusive or invades any person's privacy; is likely to harass, upset or alarm any other person; is used to impersonate any person, or to misrepresent your identity or affiliation with any person; gives the impression that they emanate from us, if that is not the case; or advocates, promotes or assists any unlawful act such as (without limitation) copyright infringement or computer misuse.
17. Intellectual property
17.1 All intellectual property rights (including without limitation copyright) in the material contained in the Website (including without limitation all photographs, videos, audio and all other content on the Website), together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our licensors or the providers of such information. All rights in Pretty Green TM are owned by us. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
17.2 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) and print one copy of such content for your own personal, non-commercial use, provided you keep intact all copyright and proprietary notices.
17.3 You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us (except as set out in section 17.2).
19. Complaints procedure
We want you to be happy with the service we provide, but if you have a complaint about any aspect of our service, please let us know and we will try to resolve your complaint quickly and efficiently. You can contact our team at [email protected]
20. Customer service
If you would like to contact our Customer Service team for any reason, please e-mail us at [email protected].
21.1 If any provision of this Agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of this Agreement shall not be affected.
21.2 You may not assign, sub-license, or otherwise transfer any of your rights under this Agreement.
21.3 You can inform us at any time if you no longer require marketing communications to be sent by emailing us at [email protected] or simply click the unsubscribe link in the relevant email.
21.4 A person who is not a party to this Agreement shall have no right under the UK's Contract (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
22. Governing law
This Agreement (and any non-contractual disputes arising under it) shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.
Who we are
The Website is operated by Stonetail Ltd ("Fishtail Parka"), a company registered in England and Wales with company number 08930975 and registered address Stonetail Ltd, 1 Manor Gardens, Pontesbury, Shrewsbury, Shropshire, SY5 0RG
If you have any questions about how we collect, store and use personal information, or if you have any other privacy related questions, please contact us by any of the following means:
E-mail us at [email protected]; or write to us at: Stonetail Ltd, 1 Manor Gardens, Pontesbury, Shrewsbury, Shropshire, SY5 0RG
A quick word about children
We do not and will not knowingly collect information from any unsupervised child under the age of 13. If you are under the age of 13, you may not use the Website unless you have the consent of, and are supervised by, a parent or guardian.
The personal information we collect about you
When you access and use the Website (including when you submit personal information to us through the registration process or elsewhere within the Website), we may collect the following information from you:
your email address; your postal address; your mobile telephone number; your payment details, for example, your credit or debit card details. How we may store and use your information We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes: to register you with our Website, make the Website available to you and to administer the Website; to provide you with services that you request; to enable us to process and deliver your order for an item; for assessment and analysis purposes, for example, customer and product analysis, to enable us to review, develop and improve our services; and/or where you have given us your consent, to contact you (including by SMS and e-mail) with products and services which we think may interest you.
Please note that the personal information you give us in relation to an on-line sale is obligatory, necessary for recording and processing the delivery of your order, as well as for the billing team. You have the right to access, modify or correct the information given. To exert this right, you should contact us.
We will give you the opportunity to opt in to receive marketing information by e-mail from us and we will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those which you have previously purchased from us. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving our special offers or promotions in future.
We will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent to receive marketing information from us or carefully selected third parties but later change your mind, you may contact us by email at any time at [email protected] and we will cease any such activity.
If a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
Finally, we may also collect anonymised details about users of our Website for the purposes of aggregate statistics or reporting purposes. Certain pages of the Website can sometimes contain electronic images or statistics trackers, which make it possible to count the number of visitors to the page. This can be used with certain partners in order to measure and improve the effectiveness of certain adverts. The information obtained is anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the Website. No single individual will be identifiable from the anonymised details we collect for these purposes.
A cookie is an element of data that a website can send to your browser. If you wish, you can usually adjust your browser so that your computer does not accept cookies.
We will not transfer any personal information relating to you to any country outside of the European Economic Area, without your consent.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
You have the following rights:
the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law; the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
If you wish to exercise any of the above rights, please contact us at [email protected].
Third party sites
Please note that any returns requesting a refund on an order that contains a free poster will not be refunded unless the poster is included with the returned item(s).
Orders Or Enquiries
Call Us on UK Time: 07976 186162
Lines are open: Monday to Friday 9am to 5pm