Delivery & Returns
Extended Christmas Returns Policy
All orders received from Monday 14th November 2022 can be returned to us for an exchange or refund by Friday 13th January 2023. Goods must be returned smoke free and in the same new condition. Exchanges and refunds will not be issued if the goods arrive back with us after Friday 13th January 2023.
Fishtail Parka Delivery Information
Orders are dispatched within 2 - 3 business days upon receipt.
Delivery Times UK, EU, and Worldwide
OK few notes on delivery times etc, as stated clearly we aim to dispatch the majority of all orders within 2 to 3 days of receipt of payment.
UK Mainland | Our courier is DPD who provide a 2 to 7 day delivery service for all UK Mainland orders. You will receive a dispatch text message, or email with a one hour delivery window notification.
UK Off Shore | We use Royal Mail Tracked 24 delivery for all Off Shore orders.
EU Orders | are sent via DPD and should arrive with you within 3 to 7 days once the order is dispatched. You will receive a dispatch email from DPD with tracking information.
Worldwide Orders | Our Classic M51 and M65 parkas are sent via the Royal Mail International Tracked & Signed delivery service. Our Stonetail parka coats are dispatched via UPS and only take 3 to 7 days for USA, Austrailia etc. All delivery services are fully tracked.
Fishtail Parka Returns Policy
Items returned in poor condition will not be refunded or exchanged.
Simply complete the delivery note received with your item(s) and return the delivery note and item(s) to us within 14 days from receipt of your order
SMOKE: No item(s) will be exchanged or refunded if they are returned smelling of smoke.
Any item(s) returned for exchange or refund after the 14 day period will not be granted.
Refunds are issued less the postage fee amount which we have incurred when sending the goods to you.
Our Returns / Exchanges address is:
57 ORCHID MEADOW
Once the initial item(s) is returned back to us, we will then issue a payment request for any difference owed. This will include the postage costs as follows for sending:
UK £8 | EU £20 | WW £40
TRY BEFORE YOU BUY
You are more than welcome to visit our warehouse to try on various parka coats. Many customers do so if they are not too distant from us. Visiting is strictly by appointment only so please contact us beforehand. We would not want you to have a wasted journey because at times the warehouse is unmanned.
Our warehouse / trade counter address is:
UNIT 7D CENTURION PARK
We advise all customers to clearly read our size guide before ordering to make sure you get the right size and avoid the hassle and cost of returns.
To Check Our Size Guide, Please Read Here.....
* All Products Listed With Free UK Postage - The free UK postage offer applies if the item / garment is kept by the purchaser. If the item is returned for a refund then a refund will be issued less the postage expense we incurred when initially dispatching the product. Please understand we cannot be out of pocket for a customer simply deciding that they do not like the product they purchased, or they did not read the sizing guidelines correctly and the product does not fit. We do not charge restocking fees or any of that nonsense like some businesses. Only the charges we have incurred.
Orders Or Enquiries
Call Us on UK Time: +44 (0) 1743 792831
Lines are open: Monday to Friday 9.30am to 5pm
Emails are not being received or sent like they should. It is a Microsoft issue. We are very prompt in replying so if you do not hear from us then please also try the Stonetail email. Thank you.