Delivery & Returns
Fishtail Parka Delivery Information
The majority of orders are dispatched within 2 - 3 days. Please allow up to 7 working days for customised orders.
Delivery Times UK, EU, and Worldwide
OK few notes on delivery times etc, as stated clearly we aim to dispatch the majority of all orders within 2 to 3 days of receipt of payment. Specific customisation work may mean that the order can take up to 7 days prior to dispatch. Please contact us if you should need to discuss.
UK Mainland | Our courier is Interlink Express / DPD who provide a Next Day delivery service for all UK Mainland orders. You will receive a dispatch text message, or email with a one hour delivery window notification.
UK Off Shore | We use Royal Mail Special Next Day delivery for all Off Shore orders.
EU Orders | are sent via Interlink / DPD and should arrive with you within 2 to 4 days once the order is dispatched. You will receive a dispatch email from Interlink / DPD with tracking information.
World Wide Orders | are sent via UPS and only take 2 to 5 days for USA, Austrailia etc. The service is fully tracked. We no longer send WW orders via Royal Mail as they kept losing packages.
Fishtail Parka Returns Policy
We now tag all our goods accordingly. All items must be returned with tags left intact and in the same new condition. items returned in poor condition, or with tags removed will not be refunded or exchanged.
Simply complete the delivery note received with your item(s) and return the delivery note and item(s) to us within 14 days from receipt of your order
SMOKE: No item(s) will be exchanged or refunded if they are returned smelling of smoke.
You have 14 days from receipt of item(s) to return to us.
Any item(s) returned for exchange or refund after the 14 day period will not be granted.
Refunds are issued less the postage fee amount which we have incurred when sending the goods to you.
UNIT 7D CENTURION PARK
Once the initial item(s) is returned back to us, we will then issue a payment request for any difference owed. This will include the postage costs as follows for sending:
UK £8 | EU £20 | WW £40
We advise all customers to clearly read our size guide before ordering to make sure you get the right size and avoid the hassle and cost of returns.
To Check Our Size Guide, Please Read Here.....
* All Products Listed With Free UK Postage - The free UK postage offer applies if the item / garment is kept by the purchaser. If the item is returned for a refund then a refund will be issued less the postage expense we incurred when initially dispatching the product. Please understand we cannot be out of pocket for a customer simply deciding that they do not like the product they purchased, or they did not read the sizing guidelines correctly and the product does not fit. We do not charge restocking fees or any of that nonsense like some businesses. Only the charges we have incurred.
Orders Or Enquiries
Call Us on UK Time: +44 (0)1743 461 509
Lines are open: Monday to Thursday 10am to 4.30pm | Friday 10am to 1pm