Returns Policy

All goods must be returned in the same new condition has they were dispatched. No refunds will be issued for goods returned that are deemed to be in a poor condition. If we are unable to sell the returned item(s) then we will not issue a refund. Any tags should be left intact and the goods should not be worn out. We have had several parka coats returned recently absolutely stinking of smoke. This is not acceptable and will not be tolerated. Goods smelling of smoke are no longer in new condition and cannot be sold. NO REFUNDS WILL BE ISSUED FOR ITEMS RETURNED SMELLING OF SMOKE.

We advise all customers to clearly read our size guide before ordering to make sure you get the right size and avoid the hassle and cost of returns.

To Check Our Size Guide, Please Read Here.....

However, if you are not happy with your purchase, we will happily accept a return less cost of postage anytime within 7 days from the day of confirmed delivery to yourself. This is in line with all your statutory rights contained within the long distance selling act and your right to cancel "cooling off period".

* All Products Listed With Free UK Postage - The free UK postage offer applies if the item / garment is kept by the purchaser. If the item is returned for a refund then a refund will be issued less the postage expense we incurred when initially dispatching the product. Please understand we cannot be out of pocket for a customer simply deciding that they do not like the product they purchased, or they did not read the sizing guidelines correctly and the product does not fit. We do not charge restocking fees or any of that nonsense like some businesses. Only the charges we have incurred. THE FREE UK POSTAGE OFFER IS ONLY VALID FOR ONE SPECIFIC ITEM PER CUSTOMER. IF YOU REQUIRE AN EXCHANGE FOR WHATEVER REASON THEN THE POSTAGE FEE FOR EXCHANGING MUST BE MET BY THE CUSTOMER.

PLEASE NOTE:

UK Returns & Exchanges: All returns and exchanges must be received back to us within 7 days from the date you initially received the item(s). This is from the date the item(s) was / were signed for when received from the mail provider.

EU Returns & Exchanges: All returns and exchanges must be received back to us within 14 days from the date you initially received the item(s). This is from the date the item(s) was / were signed for when received from the mail provider.

WW Returns & Exchanges: All returns and exchanges must be received back to us within 21 days from the date you initially received the item(s). This is from the date the item(s) was / were signed for when received from the mail provider.

*** ANY RETURNED ITEM(S) RECEIVED AFTER THESE TIME PERIODS WILL NOT BE REFUNDED & EXCHANGE REQUESTS WILL NOT BE ISSUED ***

Customers will be invoiced the postal fees for resending items due to exchange requests. The costs are as follows:

ITEM
UK Delivery Cost
EU Delivery Cost
WW Delivery Cost
Authentic M65 & Classic M51 Fishtail Parka's
£8
£20
£30
Authentic Used & Unissued M51 Fishtail Parka
£8
£40
£60
John Lennon Shirt
£5
£12
£15
Harrington Jacket
£5
£12
£15
Parka Hoods
£5
£10
£12
All Pretty Green Products
£8
£20
£30
T-Shirts
£5
£10
£12

Returns & Exchanges

Fishtail Parkas
Unit 7D Centurion Park
Kendal Road
Shrewsbury
Shropshire
SY1 4EH
UK
Tel No: +44 (0)1743 461509
Visit Us To Try On Before Buying -
Strictly By Appointment

NOTE: When returning a parka, make sure you include a copy of your paypal receipt, a note stating the reason for return or exhange and the email you paid with. Any returns sent without these relevant details CANNOT be tracked or dealt with.

PLEASE READ: Disclaimer.

Please note that ALL of our products are ex US Army and hence, whether issued or not, all have their imperfections. These parkas/shirts/jackets were mass produced for the US Military, and not for fashion and do not come up to modern day standards of manufacturing.

Simply put, as to be honest, one too many plonkers seem to expect high street manufacturing quality from 40+ year old US Military kit and it's getting silly. If you want a high street parka, go to rackhams, H&M or any other High Street shop retailing knock off fishtails. If you want a genuine US Military Issue fishtail parka then accept its 40 years old and will be imperfect.

Common issues with ALL parkas. Zips are always offset slightly to the left. This is not a fault. Slight imperfections and differences in colour of shells and hoods is common on all M-65 models. Same with hood liner on M-51.

Stitching on hoods, shells and buttons etc is nearly always imperfect whether issued or unissued. Standard or real fur.

Notes on real fur hoods. Again, fur pelts do not come in perfect strips. There will be colour variations, differences in fur thickness and colour will occur. Again, this is REAL fur, not synthetic and is hence again, imperfect.

Also please NOTE: We do not manufacture these items. They were made by the US Military and we will not accept any returns on such minor issues as a few loose threads on a 40 year old ex army garment.

Beyond that, a genuine problem with your parka, simply email us and we will take it from there.
Thank you....

Orders Or Enquiries

Call Us on UK Time: +44 (0)1743 461 509
Lines are open: Monday to Thursday 10am to 4pm | Friday 10am to 1pm

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