The majority of orders are dispatched within 2 - 3 days. Please allow up to 7 working days for customised orders.
Delivery Times UK, EU, and Worldwide
OK few notes on delivery times etc, as stated clearly we aim to dispatch the majority of all orders within 2 to 3 days of receipt of payment. Specific customisation work may mean that the order can take up to 7 days prior to dispatch. Please contact us if you should need to discuss.
UK Mainland | Our courier is DPD who provide a Next Day delivery service for all UK Mainland orders. You will receive a dispatch text message, or email with a one hour delivery window notification.
UK Off Shore & Scottish Highlands | We use Royal Mail Special Next Day delivery for all Off Shore orders under 2kg. Above 2kg have to be sent via DPD.
EU Orders | are sent via DPD and should arrive with you within 2 to 4 days once the order is dispatched. You will receive a dispatch email from DPD with tracking information.
WW Orders Under 2kg | orders under 2kg in weight are sent via Royal Mail as long as the destination offers a fully tracked service. If not, we send via a courier service and sometimes it necessary to contact the customer for any difference in price owed. Delivery times for Royal Mail are normally 5 to 7 days. Courier service delivery times are normally 2 to 3 days.
WW Orders 2kg & Above | All orders over 2kg are sent via UPS, or TNT and only take 2 to 5 days for USA, Austrailia etc. The service is fully tracked.
All goods must be returned in the same new condition has they were dispatched. No refunds will be issued for goods returned that are deemed to be in a poor condition. If we are unable to sell the returned item(s) then we will not issue a refund. Any tags should be left intact and the goods should not be worn out. We have had several parka coats returned recently absolutely stinking of smoke. This is not acceptable and will not be tolerated. Goods smelling of smoke are no longer in new condition and cannot be sold. NO REFUNDS WILL BE ISSUED FOR ITEMS RETURNED SMELLING OF SMOKE.